Privacy & Cookies Policy

PRIVACY POLICY

We, Veus Limited (Trading as Veus Dental Labs and Perfect Smile Aligner), are committed to protecting your privacy and we keep to the data-protection laws that apply in the United Kingdom. This privacy policy, together with our cookies policy, explains how we use any information we collect about you and forms part of our terms of business.

This privacy policy applies to personal information about:

· visitors to our website;

· customers who purchase goods or services or create an account with us; and

· our suppliers.

What is personal information?

Personal information is any information relating a person who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors which are specific to their identity.

Personal information may include ‘special category data’ relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health, and criminal records and allegations.

As a rule, we do not collect special category data about visitors to our website or our customers or suppliers unless we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case, we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.

Website visitors:

The personal information we collect about you, and how we use it

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs details of your operating system, browser software, IP (Internet Protocol) address and URL (Uniform Resource Locator) requested, including the date and time of your visit.

We use cookies to analyse how visitors use our site, and to provide some of the functions of the website – see our cookies policy for more information.

You may choose to provide your contact details (for example. your name, address, business, job title, email address, phone number and location) if you:

· sign up to a mailing list;

· submit a query or ask for a quote or other information;

· ask us to contact you;

· contact your local representative;

· create an account or log in to a secure area; or

· enter a competition or promotional feature

Customers:

The personal information we collect about you and how we use it

If you buy products or services from us, we may use your personal information to:

· respond to your enquiries;

· contact you to ask for your views on our products and services;

· provide tailored communications;

· keep you informed about the products and services we offer;

· process your order and to follow up on orders that are not completed;

· arrange visits to your home or place of work (for example, to carry out product demonstrations, a survey or install/fit/tailor a product or equipment);

· manage your account, including carrying out identity checks where relevant;

· manage your credit account (if this applies) including carrying out credit checks;

· use your trade category and purchase history to manage our prices and offers;

· carry out market research and analyse statistics;

· track activity on our site and to provide a more personalised online experience;

· link with social media sites and services, for example, for advertising purposes;

· tell you about important changes or developments to our site or services;

· manage deliveries, returns and refunds;

· manage any issues relating to a fault or damage caused by a product;

· deal with enquiries and complaints;

· manage claims and for insurance purposes;

· help with general record keeping; and

· publish trends (for example, to show that an increasing number of people are looking at our website from a mobile device, or that people may tend to visit the website early in the day, before returning later to complete their order) and to improve the usefulness and content of our website. Where possible we will remove any details that could identify you before we use information for this purpose.

Suppliers:

The personal information we collect about you, and how we use it

If you supply products or services to us, we may use your personal information to:

· process and manage orders;

· manage deliveries, returns and refunds;

· manage any issues relating to a fault or damage caused by a product;

· manage your account, including carrying out credit and other background checks if this applies;

· carry out market research;

· tell you about important changes or developments to our website or services;

· manage the supply chain;

· deal with enquiries and complaints;

· manage claims and for insurance purposes; and

· help us keep records.

If you are a supplier and you have any questions about how we use your personal information, please contact the Commercial Team or your usual business contact.

How your information is accessed within the Group

Our group companies include Optiloupe Limited, PerfectSmileAligner and Veus Limited. We may share your information with other relevant members of the Group for administrative and analytical purposes. You will not receive marketing from other group companies unless you have agreed to that.

Marketing communications and keeping you informed

If you have ever bought, or enquired about, our products or services and if you agree, we may use the information we collect to let you know about other products and services you may be interested in. We may also use this information to keep you up to date about promotional offers and what is coming soon at Optiloupe Limited, PerfectSmileAligner and Veus Limited

If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.

We review the products and services you buy/prescribe and we also analyse your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible. This may include placing adverts on social-media and other third-party websites.

You can opt out of receiving marketing communications from us at any time. You can unsubscribe from emails by simply clicking on the ‘unsubscribe’ link which we add to the end of every email we send. You can opt out of receiving marketing which is tailored to suit your customer profile. You can also opt out of email, text, postal or telephone marketing by emailing us at info@veusdentallabs.co.uk.co.uk, calling us on 01474 621051. See Your Rights for more details.

Call recording

We may record or monitor some phone calls, for example calls to our customer services teams:

· for training and quality control purposes;

· so we have evidence of conversations; or

· to help prevent or to detect crime (for example, fraudulent claims).

Legal reasons for processing your information

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or make a query.

If you buy items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The rest of the information we collect is for our legitimate business purposes, which include to:

· keep in touch with current, past and potential customers;

· provide online account management and related services;

· gain an understanding of how our customers interact with us so we can provide the most relevant products and services;

· monitor the use of our website and improve its facilities;

· identify suspected criminal activity and take appropriate action;

· manage our supply chain and our relationship with our suppliers; and

· protect and defend our rights

When we collect personal information from you, we will tell you whether you have to provide the information (mandatory information), or whether you can choose not to provide it (voluntary information). On the website we use asterisks to mark mandatory information.

How long will we keep your information for

We will keep your personal information for as long as we need to for the legitimate business purposes described above.

If you are a visitor to the website, we will keep your information for a limited period to respond to your query, provide you with the information you need or send you updates on our products and services, for as long as you indicate that you are happy for us to do so.

For all purchases we normally keep records of the transaction for six years. This is for accounting and tax purposes and to manage any issues relating to a fault or damage caused by a product.

We make keep your information for longer than this if there are valid legal reason for us to do so, for example if we must do so by law or under a court order, or if we need the information to defend or pursue legal claims.

Working with service providers

Like most organisations, we ask service providers to run our website and IT systems, to help us manage accounts, to carry out credit checks and to help prevent fraud, and to handle postal and email marketing campaigns. We also work with a large number of suppliers who provide products and delivery services to us.

We will only give these companies with the information they need to deliver the service we have asked them to provide and they must not use that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which mean the service provider must protect the information and keep it secure. See also Transferring information to other countries below.

Other people and organisations we may share the information with

We may share your personal information with the following third parties for the purposes described above:

· Tax, customs and excise authorities

· Regulators, courts and the police

· Fraud-screening agencies

· Central and local government

· Insurance companies

· Other professional advisors

We may also share your personal information if we believe this necessary to enforce or apply our terms and conditions or to protect and defend our rights, property or the safety of our customers and other users of the website.

We may reveal and/or transfer your personal information to others in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.

Transferring information outside the EEA

Most of the companies who provide services to us are based inside the EEA (European Economic Area). But there are some that are located outside the EEA and as a result, your personal information may be transferred outside the EEA. We will make sure that those service providers keep to any legal requirements that apply to the transferring of personal information outside the EEA, including, where appropriate, asking the service provider to sign the approved European Commission standard contractual clauses for transferring personal information to other countries.

How we protect your information

We must protect the information you provide to us. We use appropriate measures to protect the information that you give to us through our website and the information we collect and store about our customers.

All of the forms which gather or display personal information on our site are protected by a mechanism called SSL (Secure Socket Layer). This is a standard technology which provides a secure connection between internet browsers and websites, allowing you to transmit private data online. Firewalls are used to block unauthorised access to our servers, which are themselves based in a secure location. Within our organisation, we restrict access to personal information. Only employees who need the information to do their jobs have access to it.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information you submit via our website. However, once we have received your information, we will take appropriate technical and organisational measures to protect your personal information against loss, theft and unauthorised use, access or modification.

If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

Changes to our privacy policy

We regularly review our privacy policy and if we make any changes to it we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in May 2018. If you have any questions or comments about our privacy policy, please contact us using the details at the bottom of this page.

Links to other websites

On our website links may be provided on our website to other websites that we do not manage. If you use these links, you will leave our website. We are not responsible for the contents of any third party website, and those websites will have their own privacy policies which you should read carefully.

Your rights

Marketing

If you have an online account you can access, update and correct your personal information – including your marketing choices – using the communication preferences.

You can opt out of receiving marketing which is tailored to suit your customer profile (‘profiling’) by contacting us at info@veusdentallabs.co.uk. You will still receive general marketing, unless you opt out of receiving all marketing.

Access and correction

You can ask us for details of the personal information that we hold about you. If you would like a copy of the information, please email us at info@veusdentallabs.co.uk or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. If you think any information we hold about you is incorrect or incomplete, please email us at info@veusdentallabs.co.uk.co.uk or write to us at the address below so we can update our records.

We may need to ask for proof of your identity before we can deal with your request.

Other rights

You may also have the following rights in relating to your personal information.

· In certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or ask us to delete your personal information.

· If you have provided personal information voluntarily, or otherwise given us permission to use it, the right to withdraw that permission

· In certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used format which can be read by a computer, or to ask us to transfer that information to someone else (This is known as ‘data portability’)

· The right to complain to a data protection authority (see below)

If you have a question about this privacy policy or you want to exercise your rights, please contact us at:

Data Protection Team

Veus Limited HQ

6 Waterside Court

Dartford

Kent

DA2 6NX

Call us: 01474 621 001

Email us at: info@veusdentallabs.co.uk

You can also contact the Veus Limited Data Protection Officer by writing to them at:

Veus Limited Data Protection Officer

Veus Limited HQ

6 Waterside Court

Dartford

Kent

DA2 6NX

Or email them at: infor@veusdentallabs.co.uk (mark your emails for the attention of the Data Protection Officer)

If you are not satisfied with how we use your personal information or our response to any request you make in relation to your personal information, you have the right to complain to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 01625 545745 (national rate)

Email: casework@ico.org.uk

Cookie Consent Policy

​When we provide services, we want to make them reliable, easy and useful. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone. These include small files known as cookies. To enhance your experience on our website, we use “cookies”.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are small text files that we place in your computer’s browser to store your preferences and to improve your experience. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. We use cookies to understand site usage and to improve the content and offerings on our site and this helps us to be more efficient. We also may use cookies to offer you products and services which we believe you will like and welcome.

Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. Once you choose to provide a website with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

This page describes what information the cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies: https://en.wikipedia.org/wiki/HTTP_cookie

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it and to save your game. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

Targeting Cookies

This website will allow you to share pages with social networks such as Facebook (If available).

More Information

By using our site, as per the Cookie Law, you are agreeing to these cookies being stored by your browser and their data being shared with the aforementioned services. For more information on how Google uses your data, visit this page.

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information (on the use of cookies, our services or a specific company’s policy) then you can contact us through one of our preferred contact methods.

Email: info@veusdentallabs.co.uk.co.uk

Cookie Consent Policy; updated to meet GDPR regulations – DEc 2019.

 

What are cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

 

For more general information on cookies see the Wikipedia article on HTTP Cookies at https://en.wikipedia.org/wiki/HTTP_cookie

 

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

 

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

 

The cookies we set

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page which is affected by your preferences.

 

What are the different types of cookies?

Different cookies are used to perform different functions. We detail below our use of cookies. You do have choices about how cookies are used.

 

We use cookies that are essential and first party; they are set by the web server of the visited page and share the same domain. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

 

Third Party Cookies for advertising and performance; in some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 

This site uses Google Analytics cookies which is one of the most widespread and trusted analytics solutions on the web. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. For more information on Google Analytics cookies, see the official Google Analytics page (https://support.google.com/analytics/answer/6004245)

 

Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

They do not store directly personal information, but are based on uniquely identifying your browser and internet devices. If you do not allow these cookies, you will experience less targeted advertising.

 

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways, such as sharing pages or links. For these to work the following social media sites (if available) Facebook, Instagram, Twitter, YouTube, Google+ will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

Our website also contains a Facebook Pixels Code: A pixel refers to the code that is placed on your computer in order to trigger a cookie. We sometimes use this methodology to allow us to deliver more relevant messages to you.

 

For SEO (search engine optimisation) purposes, from time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site, whilst ensuring we understand which optimisations our users appreciate the most.

 

Session cookies and persistent cookies; our website is hosted on servers that use two different types of cookies. The first type is known as a ‘session-based’ cookie and is allocated to your computer only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser, or complete a task (such a form completion). The second type of cookie is known as a ‘persistent’ cookie. These cookies will remain on your computer for a period of time set for each cookie. These cookies allow us to collect data on behaviours such as how many times you visited a page.

 

How to refuse or opt out of cookies

Most browsers and websites automatically accept cookies but provide controls that allow you to block or delete them. This site has an “implied consent” policy for these cookies, which assume the user has set their cookies on their browser to active. A cookie policy banner is visible until the user acknowledges it and accepts the banner (they can also click on it to read more).

 

If you wish to block cookies from your browser software, please check the browser help menu for relevant instructions. Take care to ensure that you select the correct type and version of your browser software.

 

Unfortunately, if you choose to decline cookies, some of the interactive features and some functionality of our websites and our services may not be available to you. We advise regular users of our websites and services to accept cookies from us.

 

 

How to change your browser settings to disable cookies

Microsoft Internet Explorer 6, 7, 8 (Windows XP/Vista)

  1. Select Tools from the main task bar, then Internet Options.
  2. Click the Privacy tab.
  3. Choose the settings you want.
  4. Click OK.

 

Microsoft Internet Explorer 8,9 (Windows 7)

  1. Click on the Settings cog icon (top right).
  2. Click on Internet Options.
  3. Click on Privacy and choose your options.
  4. Click Apply and then OK.

 

Firefox 3.0+, 4.0+, 5.0+,6.0+

  1. Choose Tools from the main task bar, then options.
  2. Click the privacy tab.
  3. Choose the settings you want.
  4. Click OK.

 

Safari 5 & 6

  1. Choose Safari from the main task bar, then preferences.
  2. Click on the privacy panel.
  3. Choose the settings you want.
  4. Click X to close

Google Chrome

  1. Click the menu icon and select Settings from the list.
  2. Click the Show the advance settings.
  3. Click Content Settings in the Privacy section.
  4. Choose the settings you want.
  5. Click X to close.

 

Mobile Devices iOS

  1. From the home screen, choose Settings.
  2. Select Safari.
  3. Click Accept Cookies.
  4. Choose your preferred settings.

 

Android

  1. Start the browser application.
  2. Click the Menu button.
  3. Select the More option, then Settings.
  4. Tick or clear Accept cookies.

 

Windows Phone 7

  1. From the home screen, click on the right arrow.
  2. Scroll down to Settings.
  3. Swipe across and select Internet Explorer.
  4. Tick or clear Accept cookies.

 

 

More information

By using our site, as per the EU Cookie Law (https://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm)  you are agreeing to these cookies being stored by your browser and their data being shared with the aforementioned services.

 

If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us at email address: info@eastgatedental.co.uk